FAQ

1. How long does delivery take?
Orders are usually delivered within 5–14 business days, depending on your location. You’ll receive a notification once your order has been dispatched.

2. How much is shipping?

  • Free shipping for all orders.

3. Do you ship across South Africa?
Yes. We deliver to most locations across South Africa through our trusted courier partners.

4. Can I track my order?
Yes. Once your order has been shipped, you’ll receive a tracking link via SMS or email to monitor your delivery status.

5. Can I return a product?
Yes. Returns are accepted within 7 days of delivery for items that are unused, unopened, and in their original packaging. For full details, please visit our Return & Refund Policy page.

6. What if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving it. We’ll assist you with a replacement or refund. Visit our Contact Us page to get in touch.

7. How can I contact NextCart?
If you have any questions, need help with an order, or want more information about our products, please reach us through our Contact Us page — our team is always happy to assist.